Live Chat Software
Introduction - Live Chat Software is specifically designed to provide live communication between customer care executive and online customers or website visitors in real time.
Easy to use utility facilitates 24*7 live chat supports and helps your business clients and customers who want to know details about the products and various Company plans. Reliable and safe tool helps to improve online product sales and customer relationship by offering live assistance between website visitors and customer support executives.
Benefits of Live Chat Software:-
- Provides effective and efficient help desk support at low cost.
- Minimizes telephonic expenses and complex emailing task.
- Increases customer satisfaction and business productivity.
- No hidden cost or any monthly charges.
- Easy to install with the help desk installation wizard.
- Inexpensive and easily affordable.
- No expert guidance needed to operate the software.
Web chatting software provides flexible, fully integrated business software solutions that give companies to increase online product sale and customer relationship in real time. Award-winning utility helps customer support agents to quickly resolve products related queries and various other business problems of online customers in easiest way. With rich featured and attractive GUI interface, live chat software easily streamline your business processes and make it more competitive, responsive, and profitable.
Major Live Chat Software Features:-
- Provides real-time live interaction between customer support executives and website visitors.
- Administrator can create as many departments as per the requirement.
- Facilitates operator to operator live chat communication.
- Facility to view what visitors typing before they send the message.
- Facilitate Canned messages in case the operator wants to send a quick response to the visitor.
- Facilitate to transfer chat from one operator to another any time in between ongoing conversation.
- Facilitate to send Push URLs (pre-defined URL) of the websites to quickly assist their visitors.
- Facility to view and save Chat History details with their time and date.
- Shows Visitor`s detail (Visitor IP, Visitor Name, Arrival Time/Date, Department etc).
- Facility to send Offline messages when the operator is unavailable.
- Option to Play Sound file for audio notification in case of any new chat request.
- Receives Chat Transcript details at specified email ID.
- Shows Online/Offline status of operator.